Failed payments shouldn’t mean lost revenue

A large portion of checkout drop-offs still come from one place: failed transactions.

Whether it's a declined card, a timeout on UPI, or a wallet that didn’t respond — customers often give up when the flow breaks. These moments add unnecessary friction, especially when everything else has gone right up until the final step.

We wanted to solve that without adding complexity.
So we built Smart Retry.

Meet Smart Retry

Smart Retry is a lightweight system that steps in when a payment fails. Instead of showing a dead-end error message, it detects the failure type and instantly presents the user with:

• A retry button (for timeouts or glitches)

• The option to switch to another method

• A way to invite someone else to pay (if enabled)

It’s designed to keep the checkout flow alive — without the user needing to refresh, go back, or re-enter details.

Invisible until it’s needed

The best part?
Smart Retry only appears when it’s needed. The rest of your checkout stays clean, fast, and distraction-free. If a payment goes through smoothly, nothing changes.

But if something breaks — Smart Retry catches it and opens the right door forward.

No setup required

If you're using SuperCheckout, Smart Retry is already live.
There’s no SDK change, no API call, no toggle. It’s built directly into our core logic, and works across all payment methods, devices, and flows — including Stack & Pay, Split Evenly, and SuperLinks.

You’ll start seeing improvements in completion rate immediately.

Small fix, big impact

We’ve been testing Smart Retry across early adopters for the past few weeks. Here’s what we saw:

• ⬇️ 22% reduction in abandoned checkouts due to failed payments

• ⏱️ 36% faster recovery time from initial failure to success

• 📈 Better conversion rate in multi-step group payments

It’s a small change — but one that unlocks real revenue.